Terms and Conditions for India

Definitions:

In this terms and conditions unless the context otherwise requires the following terms shall have the following meanings:

1. “Joyalukkas” means Joyalukkas India Limited a company registered under the Indian Companies Act 1956, having its registered office at Peevees Triton, Marine Drive, Kochi -31
2. “JGR” means Joyalukkas Golden Rewards developed and offered by Joyalukkas
3. ‘JGR Member’ means any individual whose application is accepted by Joyalukkas and a Joyalukkas Golden Reward card is issued assigning specified JGR Account Number.
4. ‘JGR Points’ means the point’s a member earn at the time of purchase from the Joyalukkas group under the Joyalukkas Golden Rewards programme.
5. ‘JGR Card’ means a card by Joyalukkas under the JGR programme.

The terms and conditions explain the nature and scope of the relationship between Joyalukkas as owner and management for the loyalty card and JGR program and a member of 'JGR Card'.

The terms and conditions cover limitations and exclusions on the liability of Joyalukkas

Following are the salient terms and conditions for '’JGR” and do not constitute the complete and exhaustive list which is available on request. Kindly familiarize yourself with them.

About the Program:

The ‘JGR Program' is managed by Joyalukkas.

Eligibility to Membership

1. Any Indian citizen with age of 18 years and can enter into a valid contract can be a member.
2. Only individuals can be member of JGR program and companies, corporate, industrial establishments etc. are not eligible for JGR membership

Processing of Membership

1. Membership application shall be processed within a period of 30 days from the date of receipt of completed application form at Head Office.
2. The Joyalukkas reserves the right to accept or reject any  application form/membership without assigning any reason whatsoever to the applicant;
3. Membership application will not be considered for incomplete enrollment forms or non-factual information.
4. By signing on this membership form / use of membership benefits and privileges, the member confirms that he / she has read and understood the detailed terms and conditions of ‘JGR ' & is bound by them.

Benefits and Privileges:

1. JGR member enjoys the most rewarding and exciting loyalty programme in the country.
2. Offers / Schemes may be applicable only to select products / stores / period / members and can be modified or cancelled at any stage.
3. JGR member is eligible to make purchase from any of the Joyalukkas outlets in India.
4. Points earned in the JGR card can be redeemed in any of the Joyalukkas Outlets across India.
5. Since we deal with multiple businesses, points earned against purchase of one product can be redeemed against purchase of other products from any Joyalukkas outlets across India.

Point Management:

1. Earning of points will be as per Table Mentioned below.

2. Point computation is based upon rupee spent by JGR member on qualifying purchases made in our specified outlets and completing the transaction as specified from time to time.
3. Joyalukkas reserves the right to refuse to award or redeem points for
4. Non-presentation of membership card at the time of purchase.
5. Breach of terms and conditions.
6. Any misuse of the membership card.
7. Failure to complete payment for purchases.
4. Joyalukkas decisions including point computation shall be final, conclusive and binding.
5. ‘JGR points' may not be redeemed for discounts on the following purchases, commercial or industrial purchases
6. JGR points will be given only on invoice value net of tax.
7. The member does not have the right to convert the reward points into cash or cash value.
8. The reward points are redeemable based on offers and schemes at the time of redemption and the number of points redeemed for the reward may vary from time to time.
9. The member cannot earn JGR points in conjunction with any other offer/ promotions.
10. Other exclusions may apply from time to time with or without notice to the JGR member.
11. Member is solely responsible to check the credit of points in his/her account.
12. JGR points are not transferable.
13. JGR points cannot be earned against purchase of loose diamonds, gold bar and gold coins.
14. JGR points can be earned only on production of JGR card at the time of purchase. Any failure in producing the card at the time of purchase will result in loss of points to the card holder.

Privacy Policy:

1. By becoming a Member of the '‘JGR Program', you agree to receive advertising, marketing materials and other communications from the program/Company.
2. ‘JGR card’, company’s logo and/or partner’s logo and the tag, design and taglines are the intellectual property of respective ‘JGR card’, Company and/or partners.
3. Member authorizes '‘JGR ' to disclose member information to Government authorities / competent authorities / associates / program partners / other persons for meeting its legal obligations and offering products / services / schemes from time to time.

Termination of Membership, Reward Points and Benefits:

1. '‘JGR Program' reserves the right to decline / modify / terminate the program / scheme / benefit / rules / membership without any compensation and assigning any reason whatsoever.
2. Upon knowledge of death of a JGR member Joyalukkas reserves the right to block the JGR card and a new card will be issued only to the legal heirs, successors of the deceased JGR member on request and approval of Joyalukkas.
3. You may cancel your membership at any time by notifying member services by mail / email / telephone.
4. On termination of membership by company or member, accrued points that remain in the account will be allowed for redemption for a period of three months from time of expiry and points will be forfeited.
5. The card will be subject to cancellation if no transaction is made for more than 12 consecutive months and points if any in the said card will be invalid.

Points Redemption:

1. JGR points can be redeemed in Joyalukkas specified outlets only in India from time to time.
2. Member can redeem only multiples of 10000 JGR points earned against each purchase.
3. The value of 10000 JRG point is INR 1000/-
4. Members are not allowed to redeem JGR points using multiple cards.
5. Member can redeem only the previous JRG points earned and not the points earned at the time of present purchase.
6. Product once delivered against redemption of points cannot be returned.
7. Points redeemed against products cannot be exchanged for cash or cash equivalent.
8. The points earned will be valid for three years from the month of accrual and shall lapse thereafter without any prior notice.
9. Joyalukkas reserves the right to change / modify the terms and conditions of the rewards and points needed to redeem the products at any point thereafter without prior notice.
10. In case of any sales returns if the customer had earned any points on the same purchase, Joyalukkas has the right to reverse the JGR points and the customer is liable to pay cash in case of insufficient JGR points.

Legal

1. Joyalukkas reserves the right to amend the program at any time without assigning any reason thereof;
2. These terms are in addition to the terms already applicable and available on www.joyalukkasindia.com and www.joyalukkasloyalty.com/joyalukkasbonus
3. It is the card holder's responsibility to communicate the loss of the loyalty card within 48 hours. Upon receipt of written request the JGR card will be blocked A new card will be issued with existing JGR points only after receipt of applicable fee and charges that need to be paid;
4. Joyalukkas will not be responsible and liable for misuse of JGR card.
5. Membership Rules are void where and to the extent prohibited by law.
6. Taxes may apply where required by law.
7. All disputes in connection with '‘JGR Program' are subject to the law of the land and subject to Kochi (Kerala) Jurisdiction.

For any queries, please call ‘JGR card’ Customer Care: 0484 2385035

or email us at customercareindia@joyalukkas.com

Website: www.joyalukkasindia.com

Definitions

In this Terms & Conditions unless the context otherwise requires, the following terms shall have the following meanings,

A. "JGR" means Joyalukkas Golden Rewards, developed and offered by Joyalukkas Group to reward its members who frequently purchase from Joyalukkas and to reward the      members when using or purchasing, qualifying services and products of the Joyalukkas.

B. "JGR member" means Joyalukkas Golden Reward member, a person whose application for membership in the Joyalukkas Golden Rewards programme has been accepted by the      Joyalukkas and a "Joyalukkas Golden Reward" account has been created. A Joyalukkas Reward member will be issued with a "Joyalukkas Golden Reward Number".

C. "Reward Points" means the points a member obtains from the Joyalukkas Reward programme by purchasing from Joyalukkas.

D. "Joyalukkas" means and includes the Joyalukkas Business group

General Terms & conditions

By becoming a JGR member you are immediately part of the world's most exciting customer loyalty programme. Once you have received your JGR card, you can start collecting loyalty points. The customer those who join in this program shall attain the age of majority.

Customers can enroll into Joyalukkas Golden reward program through the Joyalukkas outlets, by sharing mandatory details and making the requisite payments.

It is the customers' responsibility to share the correct communication details with Joyalukkas at the time of enrolling into the program.

Joyalukkas will not be responsible for non-serviceability in case a member moves out of serviced areas.

Only individuals can enroll in Joyalukkas golden rewards and this enrollment is not applicable to Corporations, associations or company groups.


JGR programe is not open to employees of Joyalukkas group.

Membership to JGR is at the sole discretion of Joyalukkas group and it may refuse membership to any applicant without assigning any reasons. The processing period of 10 days for the printing of new JGR card and will be sent either by courier or Joyalukkas outlets as per the customer convenience.

In case of non receipt of the JGR card, it is mandatory for the applicant to intimate the Joyalukkas outlet where the customer enrolled for.

To accrue JGR points, the member must present his/her JGR card at the time of completing the earn activity and credit of JGR points as per the point scheme. If a member fails to present the JGR card while purchasing or availing redemption, this may result in applicable JGR points not being accrued by the members and Joyalukkas will not be responsible in this regard.

The loyalty points are redeemable only against products from Joyalukkas outlets. The customer has to present the original JGR card to earn the points and avail the redemption facility. At the time of purchase a customer can redeem only the previous points and the new transferred points can be redeemed in the next purchase.

In case of any sales return, if the customer had earned any points on the same purchase, the Joyalukkas has the right to reverse the points. In the case of insufficient points, the customer has to repay the cash or equivalent, against their returned points.

The customer cannot earn the JGR points for their purchase, in conjunction with any other offers / Promotions.

The member can sign up to our website to obtain the statement, for further information to register, visit our website www.joyalukkas.com or one of our branches.

Any disputes related to reward points older than 2 week from the date of purchasing, will not be entertained. Complaints on points not credited to account from Joyalukkas outlets will be entertained only if the date of transaction is not older than 2 weeks.

Customer must always carry the JGR card securely and should not share the information pertaining to his JGR membership with anyone.

Joyalukkas will not ask for customer password and other details through any e-mail or SMS. Please beware of spam mails and do not share your account details with mail id which appear to be coming from unauthorized sources.

We cannot be held liable for any lose, theft, damage or unauthorized use of a card and any replacement is provided at our discretion, subject to such terms & conditions as we deem fit and the JGR member has to pay for the duplicate card.

All conditions and warranties, whether expressed or implied and whether arising under legislation or otherwise, as to condition, suitability, quality, fitness or safety of a reward supplied are expressly excluded to the full extent permitted by law. Any liability that cannot be fully excluded is limited, where permitted, to replacing, repairing or crediting the value of the reward at our discretion.

All exclusions and limitations of liability in these Terms & Conditions apply for our benefit and the benefit of the reward providers.

Participating companies and reward providers do not have any authority, expressed or implied, to make any representation or warranty on our behalf.

Joyalukkas holds out no warranty about the quality and services provided by the partners in this reward system and will not be responsible if the goods/services are defective / deficit / unsatisfactory in any way.

Customer must report the lost card details to the Joyalukkas outlets near to you or send email to customercare@joyalukkas.com Once a card is reported to be lost, it will be blocked and under any circumstances it will not be reversed.

To combine his/her points from previous card to the new card, he/she will have to call up or send request through email to the customer care center for merging of points from one account to another. For more details on the process, a customer may call up /send email to customer care center and understand the process better.

Joyalukkas shall not be liable in the event it fails to fulfill any of its obligations under this agreement due to flood, earthquake, storm, cyclone or any other acts of god of similar nature, war strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.

Use of JGR card and membership
Redemption of JGR points

The JGR points can only be redeemed by JGR members in the country you are registered with On redemption, the points will be automatically deducted from the accumulated points in the member's account.

Minimum points for the redemption will be 10,000 points. The customer will get a discount for their accrued points, for every 10,000 points customer will get the discount of Dhs.100/- / INR 1250/- / QR 100 / BD 10 / KD 10 / OR 10 / GBP 15 as per the respective country. The points would be awarded at the time of purchasing, irrespective of mode of payment, i.e. cash, credit card, debit card, cheque, DD etc.

The member agrees that by using JGR card and by quoting his/her membership number to Joyalukkas, he/she has read and understood the prevailing terms and conditions of JGR and confirms that he/she is bound by such terms and conditions and voluntarily agrees to pay all specified charges.

By using his/her JGR card, his/her JGR membership number to Joyalukkas, a member consents to Joyalukkas for creating, maintaining and updating data about the member. Such data may include membership data (like name, address, Mobile number, date of birth, employer, date of wedding anniversary, etc.) usage data (including without limitation) and data concerning contacts with Joyalukkas (including without limitation, enquiry regarding membership) and will be maintained and updated for the purpose of providing relevant information and services to the members.

Joyalukkas would not be put under any legal obligation if any information relating to the customers are to be disclosed due to the law of any country or as per the order / requirement of any legal or government authorities.

Joyalukkas shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of JGR points or any of its facilities, benefits or arrangements which are made available to members, including without limitation.
Joyalukkas points are valid for a period of three years or any other notified date. Points earned during any quarter of the year shall expire on FIFO (first in first out) basis) on completion of 3 years from the end of the quarter. For example, the points earned during 1st January 2005 to 31st March 2005 shall get expired on 1st of April 2008.

JGR points from the member's account cannot be pooled or combined with the JGR points of another member's account.

Transfer of JGR points

JGR points are not negotiable, transferable or redeemable for cash. Any such JGR points or requests for JAG rewards are void if transferred for cash or other considerations. Any person who commits such acts is liable for damages, litigation and related costs to Joyalukkas, which reserves the right, to terminate membership or remove such persons from Joyalukkas network.

If a member has been issued more than one Joyalukkas Golden reward card, it is the duty of such member to inform Joyalukkas Loyalty card department immediately and request for an account aggregation. Joyalukkas on such request shall cancel that card which the customer does not want to retain and transfer the JGR points, if any, earned on such card on to the other JGR card.

Members can call the customer care or through the website for obtaining an update of the JGR points accumulated and/or used for Joyalukkas golden rewards.

JG rewards have no monetary refund value.

Termination of Joyalukkas golden reward membership

Member may terminate his/her JGR membership by calling the Customer care center / request through the website of the Joyalukkas for termination.

Misuse of JGR card or the membership benefits may result in termination of membership or withdrawal of benefits at the sole discretion of Joyalukkas.

Disqualification of a member, arising out of his/her misconduct, fraud and misuse of JAG rewards or acts in a manner inconsistent with any central/state/local laws, statutes or ordinances, may result in immediate termination of JGR membership and cancellation of all JGR points and JG rewards. Any member so disqualified shall not be entitled to redeem his JGR points after such disqualification.

Upon the death of a member, his/her JGR membership account will be transferred to the successors as per the Laws prevailing in the country.

In case of any disputes or differences in connection with the JGR reward system, the same shall be decided by arbitration. The arbitrator shall be nominated and appointed by the Director / Manager of the respective Head office / regional office / registered office of each country as the case may be. The arbitration shall be conducted as per the Arbitration laws in the country.

Terms and conditions, set herein, shall be governed by the laws of the respective country only. All disputes arising under the terms and conditions are subject to the exclusive jurisdiction of the competent courts in respective countries only. All claims and disputes arising under the terms and conditions should be notified to Joyalukkas within 30 days after which no member shall have any claim against Joyalukkas.

Joyalukkas reserves the right to terminate JGR, by giving one month's notice.

Upon termination or withdrawal of, all members will be given 30 days time within which they may use the JGR points in their account to request for JGR rewards, after which the JGR points will lapse.

Changing the terms and conditions:

Joyalukkas reserves the right to change, at any time, these terms and conditions, features and benefits offered on JGR without prior notice to card members. Joyalukkas reserves the right to exclude or include products from the point scheme. Gold bars / Coins are exempted from the JGR programme.

Joyalukkas shall have the right to transfer, assign and sell in any manner, in whole or in part, JGR to any third party of its choice without reference or intimation to the members.

Joyalukkas reserves the right to disqualify any person from further participation in JGR if in Joyalukkas sole judgment such person has violated the terms and conditions specified herein.

Joyalukkas reserves the right to change or cancel the JGR program without prior notice

JGR website terms of use

This website is made available for use in connection with your participation in the programme. You may as part of your use copy electronically and print portions of the website but you should not use such access or content to generate income of any kind. Any other use of materials on this website (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular, you may not use any data or information made available on or by this website in connection with any business or commercial undertaking (whether or not for profit).

The intellectual property in all design, text, graphics and other material and the selection or arrangement of such material in this website is owned by us and/or our respective licensors.

We do not make any representations, warranties or terms of any kind in respect of this website or its contents (including, without limitation, any views or comment made) other than those required by law. All information and/or data included in and/or on this website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk.
This website may include links to websites and/or services owned and/or operated by participating companies and/or third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites.
Due to the nature of the Internet, we do not promise full and error free operation of this website at all times.

Please read above terms carefully before using this website. These terms apply to all use of this website and by using this website you agree that you have read and accept these terms.